IHOP

Reviews about IHOP

• 1 / 5

  By Bruce Huff
  Normally our dining experience at this particular IHOP is positive and refreshing. However, today was a complete disaster! We waited 45 minutes after the senior copy and place an order before the server finally came and told us if she had "forgotten" to place our order until just a few minutes prior. she profusely apologized and explained that she was brand new! Generally I try to be lenient with new hires, but this was a little over-the-top! It was actually 57 minutes from the time we arrived, placed our orders and actually receive our food. Athe approximately 45 minutes from the time we ordered I asked to speak with the manager. I explained the situation to him and he was very courteous and said that he would give us a discount, he would place our order at the front of the queue and that the food will be ready within the next 5 to 10 minutes. When we finally received our food my wife eggs we're "over easy" instead of "over med" as originally ordered. However, we did not want to take a chance on wsi8ing another hour just to get it correct. Although our goal WAS NOT to get a free meal, it seems that under the circumstances that would have been reasonable compensation on the part of the manager. Instead, we were given a 20% discount and the server offered to forgo her tip. I would far rather paid the full price and given a generous tip - as is my custom - rather than to go through this situation. As a result, I suspect it will be a very long time before we eat at this particular IHOP !
  October 24, 2016